Which conflict management technique involves a third party recommending a solution?

Which conflict management technique involves a third party recommending a solution?

• A. Mediation
• B. Negotiation
• C. Arbitration
• D. Facilitation

Answer: (B)

The technique where a neutral third party helps the disputing sides talk through issues and often suggests settlement options is mediation. The mediator facilitates communication, helps each side articulate their underlying interests, and generates possible solutions, but the final agreement is chosen by the parties themselves and is not imposed. This differs from arbitration, where someone makes a binding decision for the parties, and from facilitation, which focuses more on guiding the process rather than proposing specific settlements. Negotiation involves the parties bargaining directly without a neutral facilitator. So, a third party recommending a solution best fits mediation.

The technique where a neutral third party helps the disputing sides talk through issues and often suggests settlement options is mediation. The mediator facilitates communication, helps each side articulate their underlying interests, and generates possible solutions, but the final agreement is chosen by the parties themselves and is not imposed. This differs from arbitration, where someone makes a binding decision for the parties, and from facilitation, which focuses more on guiding the process rather than proposing specific settlements. Negotiation involves the parties bargaining directly without a neutral facilitator. So, a third party recommending a solution best fits mediation.